A chain

June 16, 2023

When you make a decision, when you agree to do something for a colleague or a customer, when something happens in the world, when someone makes a commitment … it means... READ MORE

Dive under

June 10, 2023

Every now and again you just have to get stuck in. Most times though, you can get away with not. Most times, if you’re looking for excuses, it’s someone else’s job - that... READ MORE

Why not you?

June 8, 2023

Whatever you want to achieve, there’s always something in the way. Maybe you’re too busy, or don’t have the resources, or are short of people, or the customer doesn’t care, or the... READ MORE

Willing, able, available

June 1, 2023

For the moment, let’s take willingness for granted. That the people you want to do things want to do them too. Not always the case, but for now, understood. And now we’re... READ MORE

Is about consistency

May 31, 2023

At the straight-talking level, reputation management means completing on your commitments. It’s personal, between you and anyone you work with. It’s departmental, between your team and any team you interact with. It’s... READ MORE