A continuum
Let’s talk about the customer. About all the things we believe they think and want. About our assumptions. About the ways they help and hinder us.…
It’s fun to sit on the sofa throwing out meaningless no-impact comments as the world passes before you.
Less fun for every one else, but sport for you … to opine, to roll your eyes, to absolutely know the best route for the journey even though you’ve never taken it, y’know, yer actual self. A secure world of soft opinions, shared with confidence and without foundation.
Much more difficult: to take responsibility for those thoughts.
To notice something that needs fixing and, instead of walking away or passing comment, put the steps in place make it right. To hire the project manager, to provide the resources, to edit the presentation, to find a new supplier, to clear space in the backlog, to set priorities accepting what that means, to tuck your knees under the table and get to work.
Skippy strategy: A continuum … from soft opinion, through useful feedback, to hard help.
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Category:
Focus
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