Last time you checked
Behind those shiny windows, customers don’t always play the game we want them to.
They run to their own schedule and have their own ideas about what…
A while back you set up systems and process to do things the way you wanted them done. You set your people up with jobs and responsibilities that made sense. Put metrics and management in place.
Today, from your end of the telescope, not much has changed.
The systems still need to run, processes need to be followed, the people should be performing their roles they way you agreed. Right? And all those measures and management tools … they’re rolling along, doing their thing and everything looked good last time you checked.
Is everything just it should be?
In the middle of the dial?
Working just great?
Or has the world clicked around a tick or two and is that careful design now carefully designed to miss its mark? Are the people still pointing due north? Are these still the metrics to measure?
Skippy strategy: Check in and adjust.
Get a daily nudge by subscribing to email updates.
Category:
Focus
The easy thing to do is deal with (and moan about) all that other stuff.
Absolutely, it demands attention. Sure, it’s a pain. There may even be…