Don’t be that
You start with a desire for consensus.
You get there by drawing pictures whenever the conversation turns interesting. Back of the napkin, big whiteboards, scraps of…
It drives you bananas when you’re dealing with a supplier that’s fractured into departments that don’t work as a cohesive whole?
When their production department is on a different timeline and agenda to the promises made by sales.
When they can’t even manage their own supply chain.
When components are missing or the packaging inadequate or no one communicates with you (maybe because they don’t talk to each other either).
It’s banana-driving, frustrating, annoying … and makes you look elsewhere next time around.
Same with your customers.
When the commercial buyer is out of step with procurement is out of whack with legal is a seeming annoyance to IT and none of them can make a decision that works for themselves, let alone their colleagues or the bigger picture.
Don’t be that to your customers.
Skippy strategy: Ask, how easy are we to do business with? Now act on the answers.
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Category:
Skippiness
How often do the technologists or the developers or the accountants or the marketeers or the procurement people or the production managers or the lawyers…