Resetting the metrics
With all the things going on internally, all the mini battles being fought between departments and people, all the disagreements on strategy and tactics, all the…
Over time, whether it’s inside a team or between customer and supplier or where partners meet, it’s common to find a way of working that’s based more on history and not so much on what is valued.
Like the reports you write that update the reports you always write. Or the supply lines you use because that’s what you always use. Or the standard that’s acceptable rather than the standard you’d set if you started again.
Let’s start again then. Let’s have a grown up conversation with our customer that’s built around value rather than deliverable or price. Let’s talk to our team about the how of their work and not just the what. Let’s talk to our partners about resetting the metrics so we both know we’re both winning.
Let’s see what people actually care about, and do that.
Skippy strategy: Do the things they actually care about.
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Category:
Skippiness
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