Dealing with humans
By now, we all know that the customer most certainly, absolutely, indubitably, 100%, categorically, is not always right.
That said, they have their moments. Lots of them.…
As managers, we’re dealing with humans.
As managers of knowledge workers, we dealing with humans who’s value isn’t measured in equal units – it’s not about productivity points or hours on the clock. It’s about outcomes. It’s about contribution. It’s about seeing two leaps ahead. It’s about surprising connections and challenging assumptions and risks managed and pulling together.
Which means there should be no one size fits all answer. Whether the conversation is about pay, autonomy, agency, control or any other way of helping someone contribute more. Whilst ensuring your decision making process is equitable and lawful, treat every person as a special case.
That person who always hits their deadlines, no matter what – give more freedom.
That person who strays from the path – arrange for closer control.
It’s added-value management.
It’s the job.
Skippy strategy: That person who’d benefit from x and not y – should have x and not y.
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Category:
Teams
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