In the light
Customers.
Once in a long while, a customer asks you in no uncertain terms to develop a new product or service just for them. And when it…
Everyone likes to know that what they’re woking on matters and that they’re not just a faceless operator on some meaningless assembly line. That their contribution counts. That someone’s paying attention. That someone cares … that you, specifically, care.
How to disappoint them?
Don’t give feedback. Don’t ask their opinion. Don’t notice when they have a cold, or a haircut, or happy face or a sad one. Don’t invite them in to the conversation. Don’t tell them how their contribution adds to the whole. Don’t show them where they fit. Don’t respond when they ask for help. Keep them in the dark.
A better idea … put them in the light with your metaphorical arm around. Show them how to get the best from everyone. Let them know that everyone’s successful when they’re successful. Prove to them that you care.
Skippy strategy: Winning on this team means … winning in the light.
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Category:
Teams
Everything takes longer than you’d like.
To land new clients, build products, hire the team, change the structure, reset the culture, develop the strategy. False starts, blind…