Say it back
How does your organisation work? I don’t particularly mean how does the money flow (although, how does the money flow?). I mean, what do you do…
Given that none of us are perfect communicators, in any conversation there are two tracks to listen for: what’s being said, and what’s not. There’s room for confusion in both.
We make the assumption that we’re good communicators in the first place. That if we have something to say we say all of it and we say it clearly. We don’t. We’re ambiguous, we pull our punches, we blur the edges, we leave too much to interpretation, we’re not direct.
We also make the broad assumption that when we speak, our interlocutor hears what we say. They don’t. They hear part of it, filter some out and interpret everything else so it fits inside their world. Which may or may not be what we intended.
Whenever possible – whether you’re the speaker of the listener – check for understanding and clarity.
Skippy strategy: Say it back to make sure it’s clear.
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Category:
Teams
There’s all the things we know we need to do, and we haven’t done yet. We’ve agreed they need to be done, that we’re the one…