Towards chaos
December 6, 2021 11:17 pm Leave your thoughtsIt’s much more likely to be cock-up than conspiracy. Most groups aren’t set up to conspire, and most groups are absolutely set up to make a mess. In fact, almost... Read more
Author Archives for Nick Shepheard
Three imperatives
December 5, 2021 11:17 pm Leave your thoughtsLet’s say there are three imperatives of leadership: team building, product building, organisation building. The organisation delivers the product or service with its team. The theory then: the best performing... Read more
The key
December 4, 2021 11:17 pm Leave your thoughtsCustomers love products and services, and service providers that do their job, do their job brilliantly, and do it every time. Coincidentally, that’s how reputations are made and brands are... Read more
Do they excel
December 3, 2021 11:17 pm Leave your thoughtsIf you had to, what would you say about your supplier? If you had to write a review, candid, no pulled punches and no false praise, how would they rate?... Read more
Fail at everything
December 2, 2021 11:17 pm Leave your thoughtsIt’s never just this thing. When there’s a problem, we dive in and sort the problem, and if we’re smart and have five spare minutes, we try to work out... Read more