Those conversations, the ones where we say something is the case, and they say something else. We’re not arguing about the facts, we’re just arguing about their interpretation or how... Read more
It’s an exchange. If you’re on the service or product side, you provide the benefits of your process and the other side pays in whatever currency is agreed – which... Read more
Amongst all the stresses of building teams and bringing new things to the world, there come moments when it all gets too much. When we wonder why we do it... Read more
It’s likely that unmotivated, undermanaged, uninterested people (the kind you don’t want on your team) will make a mess of a perfect process. They might follow the steps – and... Read more
In the middle of the firefight all you care about is beating back the flames and getting everything as near to normal as possible. For most of us, if we... Read more