Before you start paying attention and seeing what happens, you’re either entirely ignorant of reality or you’re playing a guessing game. The point about metrics is to measure against them.... Read more
It’s complicated. How all the parts come together to produce the whole. All the parts. Some play a bigger role than others and some are more influential, but every one... Read more
So much of what we do is dealing with … stuff. Stuff that goes wrong, stuff for clients, stuff that needs fixing, stuff that has to be done, stuff that... Read more
The longer you hold off on making the decision, the longer you’re committed to the status quo. And that’s not too bad, is it? The existing state of affairs didn’t... Read more
What happens when you don’t know? Maybe you don’t know a particular fact, of how to do something, or if something is possible, or what steps you’d use to find... Read more