In a meeting, at the presentation, one-to-one, by email – there’s every chance you’ll lose them. Let’s assume for now that they’re interested and motivated, that they’re doing their best... Read more
The email pings, the phone rings, the text, the WhatsApp, the Messenger, that person standing right in front of you. Everything bursting for attention, everything an interruption. Some even deserve... Read more
Everyone needs to know how they’re doing. To make the assessment though, you need two key thoughts to hand: The destination – without knowing where you’re going it’s impossible to... Read more
We’ve all prepared for exams, and every time we talked about it, someone who knew the system better than us told us about exam technique. About reading the question, sorting... Read more
Being nice, you try to make difficult messages easier to take. Being nice, you wrap all messages in coloured paper. You say, ”Next week”, when you really mean, ”Monday”. You... Read more