At that lunch, in the safe place, and assuming you’ve already established an authentic level of trust: 2. What can we learn from where you’ve worked/studied/travelled/lived before? It has to... Read more
New starters join you from someplace else in the world; another department, education, travels, a competitor, supplier, other. Wherever they came from and whatever they did there, they have two... Read more
By now, we all know that the customer most certainly, absolutely, indubitably, 100%, categorically, is not always right. That said, they have their moments. Lots of them. Actually, heaps. The... Read more
You know what they say about selling? … always be doin’ it. You know what they should say about hiring? … same. When times are good, you need a steady... Read more
As managers, we’re dealing with humans. As managers of knowledge workers, we dealing with humans who’s value isn’t measured in equal units – it’s not about productivity points or hours... Read more