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What’s your kingfisher?

February 23, 2015

Monument A walk in the country, a gorgeous day, the sun through the trees and birdsong in the air. Chatting as you walk down the river, a kingfisher darts along the water... READ MORE

How to get loyalty?

February 9, 2015

The Lobster Pot's celebrating thirty five years. Sounds good. What does it take to be successful in a world where everybody has way too many choices and can flip their ‘loyalty’... READ MORE

What if you don’t think customers know what they want?

February 2, 2015

Raleigh

Two schools of thought:

1. Ask your customers what they want, then do what they say. 2. Don’t ask your customers what they want, they don’t know what’s possible anyway. Guess which... READ MORE