Should we involve the staff in designing the systems and processes they’ll use?
Should we involve the customers in decisions about how best we can serve them?
Should we ask questions about...
READ MORE
When there’s good news in the offing, indications maybe, positives in the air … you want to know. You want to know because it means you can prepare for when...
READ MORE
Once in a while you come to the end of a thing.
It’s the end of the party. Something that had life and energy comes to a conclusion and it’s time...
READ MORE
We could wait.
We could zoom around and talk about it.
We could hang around until we have no choice but to start.
We could base the plan on the best case scenario...
READ MORE
Anyone who’s built something, been involved with it for long enough or has any sense of ownership knows what it’s like to talk about their charge. They tend to use...
READ MORE