Get defensive
When someone criticises you, your team or what you do, it’s natural to get defensive.
To focus on the good things and minimise what they’re saying or its relevance, to discredit...
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Results for the category: Skippiness
Direct and specific
We can get hung up on spin. Always wanting to put some positive English on every situation to swerve the bounce in just the right direction.
We can get hung up...
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When it’s not clear
When the customer gives conflicting and confusing signals, tell them that you’re conflicted and confused and ask them for their advice.
If the project manager isn’t giving clear direction or instruction...
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The long walk
With an objective in hand, with a mountain picked out, with an end goal spied, then what?
Put your head down, put one foot in front of the other, and make...
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Carving a channel
Every story is full of nuance.
It’s important, it’s the whole story, and … it’s just not interesting to most people most of the time.
When you’re talking to your team, an...
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