It’s the care
In an ideal world, you’d know what value your customers are buying.
Sure, the container for that value is your product or service, the line item on the invoice, but the...
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Results for the category: Skippiness
The least work possible
It’s so easy to get away with good enough.
It hurdles the bar.
Maybe only just.
But over it sails and lands on the other side ready to get on with the next...
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Information as personal
It’s a little bit tempting to think of information as personal property, proprietary, power.
That if you know something, it’s your little nugget to do with as you please.
That you can...
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Our own irritation
With the best will in the world, with the best of intentions, and even with the kind of charm and grace you bring on your best days - some one,...
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The picture on the jigsaw box
Bringing new people into the team presents a problem of context.
At it’s simplest big-block level of detail, what you and your organisation does is pretty easy to understand. Inputs, added...
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