They’ll walk on by

August 30, 2024

Focused on your thing, head down and paying attention to the problems in front of your feet, it may have escaped your attention that the world continues to turn. What was... READ MORE

Respect the edge

August 27, 2024

In the volume world, wherever you find it, the tolerance for variation and chaos diminish. It’s all about efficiency and effectiveness and getting everyone to perform within tolerance and guardrails. So... READ MORE

Everyone, actually

August 22, 2024

Customers are human. They respond in pretty much the same way as most other humans you know. They like to be treated with respect, not to be taken advantage of, not talked... READ MORE

Ever-so slightly evolved

August 17, 2024

In your office, with your head down, working on the things you’re working on, you’re in your own domain. The people you talk to today are pretty much the people you... READ MORE

Keeping the house

August 16, 2024

There’s nothing like good housekeeping for keeping the house good: - Asking “how long have we got” at the beginning of the meeting. - Introducing the subject, and asking if anyone has anything... READ MORE