That insight
There’s always the question of when to go to market. When’s the right time to tell the world what you’re working on? At the beginning, to get their insights whilst the...
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Results for the category: Skippiness
Customers hate
Customers hate it when they can’t get to speak to a decision maker. When they’re complaining and want satisfaction but there’s a barrier between them and the human that takes responsibility....
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Not one bit
When selling something, it’s natural to be obsessed withall the things you’ve done to make it available, the complexity you’ve managed, the risks you’ve taken, the blind alleys you’ve followed, the...
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Back to BAU
Things go wrong.
When it happens, you do your best, you handle it, and you move on to the next thing. Thing is, sometimes, what goes wrong affects other people … and...
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Things right
Things go wrong. Nobody purposefully designs it that way but it happens, and everyone accepts the possibility and, in most cases, the reality. The question then isn’t whether to put things...
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