Everyone, actually
Customers are human.
They respond in pretty much the same way as most other humans you know. They like to be treated with respect, not to be taken advantage of, not talked...
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Results for the category: Skippiness
Ever-so slightly evolved
In your office, with your head down, working on the things you’re working on, you’re in your own domain. The people you talk to today are pretty much the people you...
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Keeping the house
There’s nothing like good housekeeping for keeping the house good:
- Asking “how long have we got” at the beginning of the meeting.
- Introducing the subject, and asking if anyone has anything...
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The other way
Customers have a habit of missing your point whilst they’re, oh I don’t know, thinking of their own. They’re so wrapped up in the own agenda, trying to solve the problems...
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Things you don’t know
Whatever you’re considering - a new project, a new product, a new process, and new production process, and new product project - a new anything. The first step is to get...
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