By now, we all know that the customer most certainly, absolutely, indubitably, 100%, categorically, is not always right.
That said, they have their moments. Lots of them. Heaps.
The thing is, they know...
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We don’t necessarily get to choose our customers, especially if they’re our boss or an internal client. But we do get choose where we spend our discretionary energies: with the excited,...
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In every project, every day, there’s an opportunity to get things right and to get things wrong. Accepting that wrong is possible is the start, striving for right is the heart...
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It might be easier to live by their standards. To miss deadlines, to have a relaxed relationship with commitments, to say yes in the creeping knowledge that you’ve already said too...
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You do enough stuff, things are likely to fall short once in a while. And when that happens, folk are likely to complain. Assuming you already did whatever you could to...
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