Direction-bending
It drives you bananas when you’re dealing with a supplier that’s fractured into departments that don’t work as a cohesive whole?
When their production department is…
How often do the technologists or the developers or the accountants or the marketeers or the procurement people or the production managers or the lawyers or the dispatchers or the middle managers in the middle or the company … make decisions that impact the customer? Every day? Ten times a day? Twenty?
Let’s settle on all day, every day.
Most times those decisions make the wheels spin in the direction you want them to spin.
They’re keeping-going decisions.
They’re taken as close to the action as possible to deal with whatever snags are threatening to snaffle progress on the day-to-day of the thing.
All good.
Not so good … direction-bending decisions that have the potential to disrupt everyone else’s keeping-going.
And the foot-bone affects the leg-bone affects the hip-bone affects the back-bone.
When that happens, someone should be thinking about the customer-bone.
Skippy strategy: Run direction-bending decisions up and down the spine.
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Category:
Decisions
It doesn’t matter how many time we’ve experienced the lesson, how well we tell ourselves we’ve learned, how many times we’ve been around the loop.
The…