September 16, 2024

Back to BAU

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Things go wrong.

When it happens, you do your best, you handle it, and you move on to the next thing. Thing is, sometimes, what goes wrong affects other people … and they have a decision to make: do they accept your response and get back to BAU or do start looking for someone else to work with?

With some exceptions, the answer is normally based on two things: how you dealt with the problem and brought things back to balance, and the strength of the relationship before the fan got dirty.

In the moment: honesty, humility, stick-to-it-ness, delivery, communication, apology.

Before the moment: honesty, humility, stick-to-it-ness, delivery, communication, building a track record on the basis of trust.

Most often, the difference between thank you, and goodbye? The relationship.

Skippy strategy: Any time you have an important relationship you know you have a relationship that needs to be stronger.

Category:
Skippiness