Compound causes
Do your team need to see the numbers? Yes and no.
Yes, because why not, because it’s a critical data set, because they’re driven by the actions…
The answer isn’t always obvious. You know you have a problem, you know it’s dragging back progress, you know it’s centred in this area here, or maybe here, but you’re not sure what it is or what’s causing it. Ah, here it is, a squeaky wheel. Let’s fix that. Replace that. Sort that. And for a while, the problem goes away – or at least, the noise evaporates.
It’s so easy to focus on the first thing you find. So expedient.
But it wasn’t the wheel at all, or the noise.
It was deeper. It often is.
And now it’s back.
Deeper is harder.
If it’s a problem once, fix it once.
If it’s a problem twice … what’s related, what’s connected? Look this way and that, upstream and down, between the lines.
Look for compound causes – this and that.
Skippy strategy: Find the problems that are causing the problem.
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