Led by the herd
It’s the myth of leadership that people will go where you want and accept the challenges on the way. It’s the myth of management that you…
You can go a long way on your own but at some point, and sooner than you think, you have to consult the customer. “I’m thinking this. What do you think?”
Arguments against … the customer doesn’t really know what they want, they can’t see leaps, they only imagine what they have now but slightly better and slightly cheaper – somewhat true. That if you’re led by the herd you become afraid of everything and might just fall off a cliff – less true.
Argument for … if you only act on what you believe is best for the customer, you’re really acting on faith, and you’re in danger of creating a self-referential cult of one – worse than a cliff.
Maybe they can’t see the leaps, maybe they can connect the dots. But show them what you’re thinking anyway, ask for their opinion, triangulate for true north.
Skippy strategy: Multiple inputs, one direction.
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Category:
Skippiness
Sometimes it feels like you’re destined to be on the outside. Dancing around in the street, trying to get attention but nobody’s looking. Then, in a…