Shouldn’t be so
Every time you walk past the graffiti and do nothing about it, every time you sit on the broken seat (or don’t sit on the broken…
Things will always go wrong. Maybe not today, and maybe not tomorrow, but soon, and if you let them, they’ll have an impact long after you sort out the particular problem and move on to the next thing.
The things about things that go wrong; they’re almost always founded in one human thing or another, and the thing about problems founded in human things, if you don’t sort out the human thing itself, the human at the centre learns it’s ok, this human thing, and will do it again the next time, because, why wouldn’t they?
The only reason they wouldn’t is because someone, you, tells them it shouldn’t be so. That thing that happened, it’s not ok – take responsibility for making sure it doesn’t happen again.
And when should you give them the feedback? Today, now, immediately.
Skippy strategy: Don’t let them think it’s ok if it isn’t.
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Category:
Skippiness
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