Facing a crisis always means dealing with adversity. (Otherwise, what crisis?) In the moment, it doesn’t feel great. Juggling the diagnosis and prescription of the issue whilst managing the pressures of those affected and maintaining communications with the people sorting it out. Phew! No wonder it’s exhilarating and exhausting.
There are two opportunities.
The act of sorting things out means you will have learned something, about leadership and your organisation, sure, but importantly, about the technicalities of what went wrong and how. Fixing it, and preventing the same issue again, means you’re a stronger organisation that you were.
That hard won miles differentiate you from those who haven’t walked the mire. The confidence, the knowledge, the coping mechanisms, the stories, the strategies and tactics – are authentic, and make your team stand out.
Skippy strategy: The road doesn’t have to lead back to normal, there’s a more interesting new normal ahead.
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