From scraps

October 18, 2016

All the good ideas start with scraps. A half of a half of a thought. A scribbled note. That picture you saw from the train. The crazy customer ramble. Pull the scraps... READ MORE

Lock on

October 13, 2016

There’s a lot of opportunity. So many things to do, so much land to grab, shiny things everywhere. And we could do this and that and one of those and them. And... READ MORE

Detail, schmetail

October 8, 2016

Yes, the devil is in the detail. Yes, there’s a difference between spot on and just a little bit off. Details are the atoms that make the matter - and they matter. But. It’s... READ MORE

After the ink

October 7, 2016

It’s been mad. Crazy hours, the tightrope, balancing projects and priorities and egos and earthquakes and, you know, life. All to get here. The big deal - terms agreed, jeopardy... READ MORE

This and this and this

October 2, 2016

There’s always a lot to do. In a world that continues to turn, not much really stands still. Excellent service levels yesterday are acceptable today and below par tomorrow. You have to upgrade.... READ MORE