Jatinda walked in.
It was his ninetieth delivery of the day. Nine-zero. Eighty-nine times already today he’s pulled up outside, jumped down from his can, bounded up the path and rung the...
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Customers can be so … demanding.
They ask for this, for that, a discount here, a marketing contribution there. They can be just as compelling as the best sales manager if they...
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Anyone who’s tried taking innovations to a large company knows the gods of Fear, Arrogance and Process are against them.
- Not invented here.
- Everyone hates the status quo, but it’s a...
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Skipping through work and life means a world of opportunity. Sometimes the opportunity is an invitation, and the invitation is tempting, and it’s so nice to be wanted, and you...
It’s pretty common to come across a process that’s more important than the outcome.
Project review meetings where every action is covered, every checklist checked, every deliverable signed off - and no...