If customers are churning away faster than they’re turning towards, there’s a problem. If revenues are down, if weak staff stay whilst good ones leave, if everything takes longer than long,...
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Some teams get out of hand. A closed shop with disruptive social mores and in jokes that repel even the most confident and talented boarders.
If the team isn’t effective, it’s an...
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It can be tough bringing someone new into the team.
All the worries about whether they’ll fit in, can they do what they say they can do, will they work at the...
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The good thing about formal authority is that it’s clear who makes the decisions.
Good practice says take the temperature, ask for counsel, weigh up the evidence and options, gather the team...
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In his 2007 book, Better - A Surgeons Notes on Performance, Atul Gawande tells the story of asking simple questions and listening to the answer.
It starts with Jerry and Monique Sternin...
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