On negative feedback

August 18, 2015

Chances are, there are opinions on what you’re up to that will be tough to hear. Too hot, too cold, too expensive, cheap in a bad way. Sometimes, even before you’ve... READ MORE

Squeezing through bottlenecks

August 12, 2015

Bottlenecks happen when too much is pushing through a small hole. Progress slows as things back up and quality suffers as they get forced through. To prioritise, shout loudest. How to get... READ MORE

Jumping through hoops

August 9, 2015

Despite the weight of the argument, the compelling reasons, the low price, the issues that’ll get sorted, the beneficial impact, the upside, the cost savings, the accelerated delivery date, the evidence,... READ MORE

Choosing complexity

July 28, 2015

Complexity creeps up on you. Without looking - three pads on the go, different sandwich suppliers for different kinds of meetings, five independent systems running specific parts of the business, and (how... READ MORE

Let them know

July 20, 2015

Almost everything is a collaboration. And when people help - at the end of the meeting, for the introduction, after the effort, in the heat of the moment - you say... READ MORE