The way of the fix
It really doesn’t matter that things go wrong. Well, it matters to the extent that you have to fix them, and you do fix them, and everything becomes balanced in the...
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Results for the category: Skippiness
Between the words
The customer will tell you what they want. Not so much in the words they use when they think they’re telling you what they want, but in the words around the...
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Play the hand
Towards the end of things, when the thing really is the thing it’s going to be and there’s no more time or money or energy or whatever left for more talking...
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The leapers
Taking new things to market, you’ll be asking someone on the other side of the table to take a leap of faith. Without the benefit of direct experience or evidence,...
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You give feedback
When you give feedback, you pretty much expect that whoever’s hearing it is, one, paying attention and, two, going to do something about it. If you’ve been at this for a...
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