Many shots

February 7, 2025

Starting with the assumption that you’ll only get one shot, it’s wise to work every detail, to hone and perfect, to take as much time as it takes, to make... READ MORE

The people you need

February 5, 2025

The difference between the people you want to work with and those you need to work with? Whether you’re thinking about your next hire, choosing a supplier or partner, a lawyer,... READ MORE

It’s cursory

January 27, 2025

Support can be such a differentiator. Too often, we put all our efforts into innovation, into building products and services that break new ground and enable step by step improvements wherever... READ MORE

Organising for column one

January 23, 2025

There are two kinds of things to be done, the things you Have To do and the things you Want To do. Which takes precedence? The column headed Have To. These are all... READ MORE

Don’t be that

January 21, 2025

It drives you bananas when you’re dealing with a supplier that’s fractured into departments that don’t work as a cohesive whole? When their production department is on a different timeline and... READ MORE