Don’t tell us
Behind those shiny windows, customers don’t always play the game we want them to.
They run to their own schedule and have their own ideas about what they want and how they...
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Results for the category: Skippiness
The old plan
Things change.
As the organisation grows (from coffee table to market to bigger markets) it must evolve to fit the new reality.
That might mean more structure, discipline, new processes, extra communications, additional...
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Not pretty
How does your organisation work? I don’t particularly mean how does the money flow (although, how does the money flow?). I mean, what do you do that works, what do you...
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Do the thing right
As a buyer, we resent being made to work too hard by our suppliers, when they squeeze us for every variation, when they make us wait, when they take short cuts...
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How they knew
When a potential customer contacts us out of the blue there’s the obvious thrill of learning about and dealing with someone new. Then there’s the benefit of doing the work; the...
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