The things about appraisals:
- Not just annual. The discipline of going through what is and isn’t working should be an as-often-as-useful coffee-shop conversation. Don’t wait for the Earth to move around...
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Customers are good at saying what they don’t like about something, how it fails, how they’re let down here and here and here. They’re just not very good at defining the...
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We used to spend six months planning. Working out exactly what was needed, the why of the thing, then all the ways we’d sort things out. There’s be requirements specifications and...
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What seems small to you might seem huge to someone sitting on the other side of the table. What is a tactical detail to you is a strategic imperative to them....
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When you finish the job, properly, it kind of looks after itself. There’s no need to go back and touch-up the edges you missed, you don’t have to spend time coaching...
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