Do the thing right
As a buyer, we resent being made to work too hard by our suppliers, when they squeeze us for every variation, when they make us wait, when they take short cuts...
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Results for the category: Skippiness
How they knew
When a potential customer contacts us out of the blue there’s the obvious thrill of learning about and dealing with someone new. Then there’s the benefit of doing the work; the...
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Not just annual
The things about appraisals:
- Not just annual. The discipline of going through what is and isn’t working should be an as-often-as-useful coffee-shop conversation. Don’t wait for the Earth to move around...
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A free pass
Customers are good at saying what they don’t like about something, how it fails, how they’re let down here and here and here. They’re just not very good at defining the...
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Looser, faster
We used to spend six months planning. Working out exactly what was needed, the why of the thing, then all the ways we’d sort things out. There’s be requirements specifications and...
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