In the volume world, wherever you find it, the tolerance for variation and chaos diminish. It’s all about efficiency and effectiveness and getting everyone to perform within tolerance and guardrails. So...
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Customers are human.
They respond in pretty much the same way as most other humans you know. They like to be treated with respect, not to be taken advantage of, not talked...
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In your office, with your head down, working on the things you’re working on, you’re in your own domain. The people you talk to today are pretty much the people you...
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There’s nothing like good housekeeping for keeping the house good:
- Asking “how long have we got” at the beginning of the meeting.
- Introducing the subject, and asking if anyone has anything...
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Customers have a habit of missing your point whilst they’re, oh I don’t know, thinking of their own. They’re so wrapped up in the own agenda, trying to solve the problems...
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