Things you don’t know
Whatever you’re considering - a new project, a new product, a new process, and new production process, and new product project - a new anything. The first step is to get...
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By now, we all know that the customer most certainly, absolutely, indubitably, 100%, categorically, is not always right.
That said, they have their moments. Lots of them. Heaps.
The thing is, they know...
We don’t necessarily get to choose our customers, especially if they’re our boss or an internal client. But we do get choose where we spend our discretionary energies: with the excited,...
In every project, every day, there’s an opportunity to get things right and to get things wrong. Accepting that wrong is possible is the start, striving for right is the heart...
It might be easier to live by their standards. To miss deadlines, to have a relaxed relationship with commitments, to say yes in the creeping knowledge that you’ve already said too...