Removing the mask

January 26, 2026

What if? What if we said what had to be said, that they didn’t like? What if we said No when they wanted a Yes, or Yes when they wanted a... READ MORE

Without the agenda

January 22, 2026

It’s possible, probable, that what you’re selling is enormously beneficial to a motivated customer. That, after the inevitable disruption, it will change the way they work, their life will get easier,... READ MORE

Something went wrong

January 20, 2026

It’s going brilliantly. It’s going brilliantly. It’s going brilliantly. And then it isn’t. Something went wrong between the y and the false stop that never came. Let’s assume for the moment that you always knew... READ MORE

Down the road

January 18, 2026

The question sometimes is when to have the hard conversation: at the beginning, the middle or the end. Their respective merits? The beginning means we get it over with and if we’re... READ MORE

Out of their way

January 15, 2026

There’s always more to be done and more you could do. The work of the day-to-day is never ending and non stop. You do the work, then there’s more work... READ MORE