There are always things crying out for attention.
Some of them human, like customers or colleagues. Some of them not, like product development and investment decisions.
They’re big, they’re interesting, and they’re...
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Customer’s are surprisingly less sure about what they want than you think. Particularly with big things, complex products and services, when they don’t appreciate the art of the possible, and...
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Customers, wouldn’t you know it, think of their own interests before they think of yours. They want what they want, the want to pay what they want, and they want...
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It’s axiomatic that things don’t get done unless people do them.
And most times, people don’t.
They leave them hanging.
If your customer is waiting, you left them hanging.
Communication helps - it’s possible...
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One of the fastest ways to differentiate yourself, your products and yours services is to be easy to do business with.
What does that mean?
Don’t be a banker.
Don’t be the kind...
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