What did you hear?

May 22, 2017

When you give feedback, you pretty much expect that whoever’s hearing it is, one, paying attention and, two, going to do something about it. If you’ve been at this for a... READ MORE

The Thomases

May 21, 2017

With seven buckets of good will, it’s possible that everything you say will be taken the right way. That your intentions will be felt even when your words or your actions... READ MORE

What you see

May 19, 2017

When you see what’s happening, and it’s not going well, there’s always two options. One - you can stand back and let them work it out for themselves. Assume that they’ll see... READ MORE

Great comms

May 18, 2017

If I’m secretive, if I don’t or won’t tell you what I’m up to, if I deal with you strictly on the basis of need-to-know, if I tell you something’s in... READ MORE

Another meeting

May 15, 2017

Spend any time in organisations and you spend time in meetings. Long ones, short ones, uncommunicative ones, charged ones, uncomfortable ones, boring ones, interesting ones, scary ones, sad ones, exciting ones.... READ MORE