So willing

January 27, 2017

Pete can’t say No. When someone wants something done, and it’s in Pete’s area, he always says Yes and puts in on his long, long list. People love that about Pete.... READ MORE

What you get

January 23, 2017

You can train your team in efficient and effective practices time. You can make the systems foolproof. You can build in failsafes and cross-checks and back-up redundancies. And despite it all …... READ MORE

Tough talkin’

January 21, 2017

It’s never easy to have that talk. The difficult one, where you tell a long-standing member of staff that they’re not pulling their weight, not value for money, or not be... READ MORE

In the sun

January 20, 2017

Being busy people … it’s easy to miss things. Sometimes we miss details, that something special was done, that something obvious wasn’t, that it’s another beautiful day, that person X or department... READ MORE

At the curb

January 18, 2017

So the theory goes that first you get the right people on the bus, then everyone finds their seat (the right seat) as you stick it in drive and get on... READ MORE