No surprises

February 11, 2017

When you have a team member who isn’t living up to the standard, is taking liberties, isn’t pulling their weight, or daily finds some other way of letting the team down... READ MORE

Shared memory

January 30, 2017

This happened. He said this, she said that, we decided the best route from A to C was via Z. Two things are going on here. Someone took notes. They wrote down in... READ MORE

The sweeper

January 29, 2017

Every team needs one. Someone who sits at the back and deals with things. Who sorts out issues before they become problems and solves problems before they morph into full-blown crises... READ MORE

So willing

January 27, 2017

Pete can’t say No. When someone wants something done, and it’s in Pete’s area, he always says Yes and puts in on his long, long list. People love that about Pete.... READ MORE

What you get

January 23, 2017

You can train your team in efficient and effective practices time. You can make the systems foolproof. You can build in failsafes and cross-checks and back-up redundancies. And despite it all …... READ MORE