The thing about feedback, good and, um, corrective, it lets them know we can tell the difference.
Suppose you have two team members. One is great, she pulls her weight and goes...
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There are good days. When the sun shines and the customers smile and say thank you, when the code sizzles and sales dazzle, when all is just fine with the world.
Then...
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In the beginning of things, when there’s no customers or money or staff or very much of anything, we turn our hand to everything. Even in new departments in large companies,...
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In a meeting, at the presentation, one-to-one, by email - there’s every chance you’ll lose them.
Let’s assume for now that they’re interested and motivated, that they’re doing their best and aren’t...
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Being nice, you try to make difficult messages easier to take.
Being nice, you wrap all messages in coloured paper.
You say, “Next week”, when you really mean, “Monday.”
You say, “If that’s ok”,...