September 25, 2015
Books and covers
We’re all a little prickly sometimes.
Someone says something insensitive, or fails to say something, or forgets to ask someone. Or a customer is arrogant, or acts…
It’s easy to judge. It’s probably the default. A quick look, a sharp mind, bounced off experience … got it.
Until you’re wrong.
The shabbiest guy in the meeting, “interested in the roll-out,” who turns out to have 44,000 staff and the final word. The down-at-heel investor with fraying collar, shuffling in late, with a greater net worth and a stronger decision muscle than the rest of them put together. The quiet kid in the corner who commands the room as soon as she starts to speak.
It’s not what they look like, it what they contain.
Skippy Strategy: Don’t dismiss the guy in cords – treat everyone the same.
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Category:
Skippiness
You’d think that it is all about substance. That form is less than function. That how it works is more important than how it looks. That they…