Happens inside
Anytime you take on a new customer or colleague or partner or anyone - internally or externally - there’s that thing … where everything you thought…
The part that actually creates the value, the bit that sits between selling and delivery – the chunk that has no glamour, that gets the least attention.
It’s not as exciting as selling, as creative as innovating, as compelling as developing. It doesn’t come with a strategy time-machine. There’s no big ideas or podium presentations. No PR, no expensive lunches, no zing.
Just the head down, hard graft, attention to detail of doing the thing your customers want.
Operations. The engine. The day to day of it.
Keeping the promises, delivering the value.
Consistent, reputation building, trustworthy.
What’s your way of doing things? What’s the process? What’s the system that ensures you deliver reliable quality every time? How can it be smarter, faster, cheaper, happier? Who can make it better?
More important than anything that happens outside the organisation … everything that happens inside.
Skippy strategy: Give attention to the engine.
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Category:
Skippiness
It’s so incredibly easy to be busy, working in your team on things you want to work on, and shut the door to outside voices. Voices…