When things go wrong, you fix them. You pull out all the stops and sort the issues as fast as you can. You skip over bureaucracy and skirt around business as usual. Whatever it takes to get back on track. Phew!
And that’s the whole deal when you’re the only one involved.
When some else is affected, when they’ve been let down, when the impact is felt outside of your own small circle … fixing is the most important thing … but it isn’t enough.
The difference you can make … communications.
Let them know that you’re on it, let them know when normal service can be expected. If it helps them (rather than just making you feel good) let them know what you’re doing about it or what you’re trying that might help. Treat them how you’d like to be treated.
Skippy strategy: When it’s about them, let them know you know.
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