There’s always the assumption that when someone does something, anything, that they’re doing it on purpose. That they’ve thought through the situation and have made a conscious and informed decision about the appropriate next steps, and then taken them. If that’s good for us, we nod in their direction, thank you, and move on with our thing. If it’s bad for us, we jump up and down and cuss a little, then work out seventeen ways of getting things back on track or, at least, bent in our direction again.

Before you jump, before you cuss, give them the benefit of thoughtlessness. That they didn’t work their way through the scenarios and that their next step was as likely a stumble as measured.

Ask, Are you sure? And only then work out what to do next.

Skippy strategy: At least as much is done by accident as by design.