Breaks down

Observing any kind of dysfunctionality, the place you can make the biggest impact most quickly is working on the handovers.

For whatever reason, this is where it breaks down most often – sometimes it’s because of bad will or I’ll feeling, maybe it’s lack of understanding, could be that no one’s thought of what it’s like on the other side of the exchange. Probably, it’s a simple case of focusing solely on my work, not yours.

The easy win is to sit both sides down and get each to explain what they’re trying to achieve and how life could be easier if one or two additional steps happened – most often, the extra step that fixes things is a conversation about what’s been done (add a little side order of explaining choicesJ and what needs to happen next.

If conversations expose deeper problems – work on those next.

Skippy strategy: Work on the handovers.

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Teams