There’s always a lot to do.
In a world that continues to turn, not much really stands still.
Excellent service levels yesterday are acceptable today and below par tomorrow. You have to upgrade....
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The answer rarely comes fully formed. It’s wriggles it’s way into the light.
The reliable tools:
Conversation - Swing your chairs around and talk it out. Bring customers and partners and smart cookies into...
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Most of the time, for most of us, the pennies don’t count for much. With an estimate here and an approximation there, you find yourself in a pretty tight...
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Did you do it? Check.
Did you do it the way you were supposed to do it? Check.
Standards are good. They ensure safety, the recipe is followed, the room is cleaned, the...
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Five months later, other than the date, what’s changed around here?
All those plans for a new this and an improved that, to hire her and sort him - what happened?
Everybody gets...
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