Scared of take off

July 24, 2015

There are seventeen airplanes in some stage or readiness for take off. Pushed back from the gate, on their way to the runway - ready to move into place, unleash the... READ MORE

Information superhero

July 22, 2015

Customers want information. Nothing special. They just want to know what they want to know - how to use the product, to deal with your company, to fix their problem,... READ MORE

Stop complaining

July 7, 2015

Ok. It didn’t go your way. Stuff happens. If it was your fault, learn the lesson and make sure you do better next time.  Improve the brief, choose better partners, pay more... READ MORE

2nd time rodeo

July 5, 2015

Doing something for the first time, you learn a lot. How to act, how to get it done, who needs to be in the loop, how things add up, who holds... READ MORE

Time to breathe

July 4, 2015

Some things just take as long as they take. Government, of course. Wine. Cogitators. People who want to make their own mind up, with their own agenda and marching to their own... READ MORE